PetzVibes Refunds & Returns Policy

Effective Date: Dec 2024
Last Updated: Nov 2025

Our Commitment to Your Satisfaction

At PetzVibes, we want you and your pet to be completely happy with every purchase. We stand behind the quality of our products and are committed to providing excellent customer service. If you’re not satisfied with your purchase, we’re here to help make it right.

This Return & Refund Policy explains your rights and options when returning products purchased from www.petzvibes.com.

Quick Reference Guide

Special Note for Pet Products: Due to hygiene and safety regulations, certain pet products cannot be returned once opened. See Non-Returnable Items for details.

1. Return Policy Overview

1.1 Our Promise

We strive to ensure every pet parent is satisfied with their PetzVibes purchase. Our return policy is designed to be fair, transparent, and accommodating while maintaining health and safety standards for pet products.

1.2 Key Points

• 15-day return window from the date you receive your order
• Products must be unused and in original condition
• Original packaging and tags must be intact
• Proof of purchase (order number or receipt) required
• Some items are non-returnable for health and safety reasons
• Defective items are covered differently (see section 10)

1.3 Philosophy

Your pet’s safety and health are our top priorities. Our return policy balances customer satisfaction with necessary hygiene and safety standards for pet products.

2. Return Window and Eligibility

2.1 Standard Return Window

You have 15 days from the delivery date to return eligible items for a refund.

How to calculate your return window:

• Day 1: The day you receive your order (per tracking confirmation)
• Day 15: Last day to initiate a return request
• Items must be postmarked for return by Day 15

Example:

• Order delivered: January 1st
• Return window closes: January 15th
• Must contact us and ship return by January 15th

2.2 Proof of Delivery

Returns are calculated from the delivery date as confirmed by:

• Shipping carrier tracking information
• Delivery confirmation
• Signed delivery receipt (if applicable)

2.3 Late Returns

Returns initiated after 15 days may be:

• Declined entirely
• Accepted with partial refund (see Section 8)
• Evaluated on a case-by-case basis

We encourage you to inspect your items promptly upon delivery.

3. Eligible Returns

Products eligible for return must meet ALL of the following conditions:

3.1 Product Condition Requirements

Unused and Unopened:

• Product has never been used or tested
• Original sealed packaging intact
• No signs of use or wear
• All protective films, seals, and wrappings in place

Original Packaging:

• Manufacturer’s packaging undamaged
• All boxes, bags, and containers included
• Instructions and manuals included
• No writing, marks, or labels on packaging

Complete Items:

• All parts and accessories included
• All bonus items or gifts included
• Original tags and labels attached
• No missing components

3.2 Returnable Product Categories

The following items may be returned if they meet all conditions above:

Pet Accessories:

• Collars, leashes, and harnesses (unused, with tags)
• Pet apparel and costumes (unworn, with tags)
• Pet carriers and crates (unassembled or unused)
• Pet travel accessories (unused)

Toys and Entertainment:

• Unopened pet toys
• Interactive toys (unused, in original packaging)
• Puzzle feeders (unused)
• Chew toys (unopened)

Grooming Supplies:

• Unopened grooming tools
• Brushes and combs (unused)
• Nail clippers and trimmers (unused, in packaging)
• Shampoos and conditioners (unopened, sealed)

Pet Furniture and Bedding:

• Beds and mats (unused, in original packaging)
• Furniture items (unassembled or unused)
• Scratching posts (unassembled)
• Pet gates and barriers (unused)

Training Equipment:

• Training aids (unused, unopened)
• Training treats (unopened, sealed)
• Clickers and training tools (unused)

Feeding Supplies:

• Bowls and feeders (unused, in packaging)
• Water fountains (unused, in box)
• Food storage containers (unused)
• Automatic feeders (unused, unopened)

3.3 Documentation Required

To process your return, please include:

• Original order confirmation or receipt
• Return authorization number (provided by us)
• Completed return form (emailed to you)
• Reason for return (optional but helpful)

4. Non-Returnable Items

4.1 Health and Safety Exclusions

For the health and safety of pets and customers, the following items CANNOT BE RETURNED:

Food and Consumables:

• ❌ Opened pet food (dry, wet, or raw)
• ❌ Opened treats and chews
• ❌ Opened supplements and vitamins
• ❌ Opened dental chews
• ❌ Opened rawhide or edible chews
• ❌ Any food item with broken seal

Note: Unopened, sealed pet food in original packaging may be returned within 30 days if packaging is intact and undamaged.

Grooming Products (Opened):

• ❌ Opened shampoos, conditioners, or sprays
• ❌ Used grooming wipes
• ❌ Opened flea and tick treatments
• ❌ Used brushes or combs
• ❌ Any opened hygiene product

Health and Wellness:

• ❌ Opened medications or supplements
• ❌ Used first aid items
• ❌ Opened topical treatments
• ❌ Prescription items
• ❌ Expired products

Hygiene and Sanitary Items:

• ❌ Used pee pads or training pads
• ❌ Used litter or litter box liners
• ❌ Used waste bags
• ❌ Opened cleaning products

4.2 Special Category Exclusions

Personalized or Custom Items:

• ❌ Customized collars with engraved names
• ❌ Personalized pet tags
• ❌ Custom-embroidered items
• ❌ Made-to-order products
• ❌ Specially ordered items

Digital Products:

• ❌ Downloadable training guides
• ❌ E-books or digital content
• ❌ Online courses or videos
• ❌ Digital gift cards (once redeemed)

Final Sale Items:

• ❌ Items marked “Final Sale”
• ❌ Clearance items marked non-returnable
• ❌ Discontinued products on closeout
• ❌ Items purchased during “Final Sale” promotions

Gift Cards:

• ❌ Physical or digital gift cards (except as required by law)

4.3 Safety Notice

Why these items cannot be returned:

• Hygiene concerns: Opened food and consumables cannot be resold
• Pet safety: Risk of contamination or tampering
• Regulatory compliance: Health and safety regulations
• Product integrity: Cannot verify product hasn’t been compromised

We take pet health and safety seriously. These restrictions protect all pets and customers.

5. How to Initiate a Return

5.1 Step-by-Step Return Process

Step 1: Contact Us Within 30 Days

Email: contact@petzvibes.com
Subject Line: “Return Request – Order #[Your Order Number]”

Include in your email:

• Your full name
• Order number
• Email address used for purchase
• Item(s) you wish to return
• Reason for return (optional but helpful)
• Photos (if item is defective or damaged)

Step 2: Wait for Return Authorization

We will respond within 3 to 5 business days with:

• Return authorization number (RMA)
• Return shipping address
• Return shipping instructions
• Completed return form to include in package

Important: Do not ship items back without a return authorization number. Unauthorized returns may not be processed.

Step 3: Package Your Return

• Place items in original packaging if possible
• Include all original components, accessories, and documentation
• Print and include the return form we email you
• Write RMA number clearly on the outside of the box
• Pack securely to prevent damage during transit

Step 4: Ship Your Return

• Use a trackable shipping method
• Keep your tracking number and receipt
• Email us the tracking number at contact@petzvibes.com
• We recommend insurance for high-value items

Step 5: Track Your Return

• We’ll email confirmation when we receive your return
• Inspection takes 3-5 business days
• Refund processed within 5-10 business days after approval

5.2 Return Form Template

When you request a return, we’ll email you a form. You can also use this template:

RETURN FORM - PETZVIBES

Return Authorization Number (RMA): ______________
Order Number: ______________
Order Date: ______________
Customer Name: ______________
Email: ______________
Phone: ______________

Items Being Returned:
Product Name: ______________
Quantity: ______________
Reason: ______________

Refund Method Preference:
[ ] Original Payment Method
[ ] Store Credit

Customer Signature: ______________
Date: ______________

5.3 Return Timeline Summary

Total estimated time: 5-10 weeks from return request to refund appearing in your account.

6. Return Shipping

6.1 Standard Returns (Non-Defective)

Customer Responsibility:

• You are responsible for return shipping costs
• You choose the shipping carrier and method
• We recommend using trackable shipping

Shipping Cost Not Refunded:

• Original shipping charges are not refunded
• Return shipping costs are not refunded
• These costs are deducted from final refund if applicable

Exception: Free shipping promotion costs will not be deducted.

6.2 Defective or Incorrect Items

PetzVibes Responsibility:

• We provide a prepaid return shipping label
• No cost to you for returns
• Email us for the prepaid label

How to get prepaid label:

1. Contact contact@petzvibes.com
2. Subject: “Defective Item – Prepaid Label Request”
3. Include photos of defect or wrong item
4. We’ll email prepaid label within 1 business day

6.3 Return Shipping Best Practices

Choose Wisely:

• Use USPS, UPS, FedEx, or other major carriers
• Select trackable shipping method
• Signature confirmation recommended for items over $100
• Insure high-value items

Pack Carefully:

• Use sturdy boxes
• Adequate cushioning material
• Protect items from damage
• Seal securely

Document Everything:

• Take photos before shipping
• Keep all receipts and tracking numbers
• Note condition of items
• Save packing materials photos

6.4 Lost or Damaged Return Shipments

If return is lost in transit:

• We are not responsible for lost returns without tracking
• Use tracking to file claim with carrier
• Keep all shipping receipts and documentation
• We’ll work with you if you have proof of shipment

If return is damaged in transit:

• Shipping insurance will cover claims
• File claim with carrier using your receipt
• We’ll assist with information if needed

Important: This is why we strongly recommend trackable shipping with insurance.

6.5 Return Address

Do NOT return items to the address on your package.

Returns must be sent to the address we provide in your return authorization email. This ensures your return is received by the correct department.

Wrong address returns:

• May be delayed significantly
• May not be processed
• May be lost
• Always use the RMA return address

7. Refund Process

7.1 Refund Method

Original Payment Method: Refunds are issued to the original payment method used for purchase:

• PayPal account
• Credit card used at checkout
• Debit card used at checkout

7.2 Refund Amount

Full Refund Includes:

• Product price paid
• Any applicable taxes

Not Refunded:

• Original shipping charges (unless we made an error)
• Return shipping costs
• Customs duties or import fees (international orders)

Example:

Product Price: $50.00
Tax: $4.00
Original Shipping: $8.00
---
Refund Amount: $54.00
(Product + Tax only)

7.3 Inspection Process

Once we receive your return:

Day 1-2: Receipt Confirmation

• We receive your package
• Confirm RMA matches
• Email you confirmation of receipt

Day 3-5: Inspection

• Verify item condition
• Check against eligibility requirements
• Confirm all components included
• Test product if necessary

Approval or Denial:

• Approved: Full refund issued
• Partial approval: Partial refund (see Section 8)
• Denied: Email explanation, option to have item returned

7.4 Refund Timeline

After approval:

Total timeline:

• PayPal: 7-14 days from return shipment
• Credit/Debit: 14-30 days from return shipment
• Store Credit: 5-10 days from return shipment

7.5 Refund Confirmation

You will receive email notifications:

1. When return is received
2. When inspection is complete
3. When refund is processed
4. Confirmation with refund amount

Check your email (including spam folder) for these updates.

7.6 Multiple Item Returns

If you return multiple items from one order:

• Each item is inspected individually
• Refunds may be issued separately
• Some items may be approved while others are denied
• You’ll receive detailed explanation for each item

8. Partial Refunds

8.1 When Partial Refunds Apply

A partial refund (less than full amount) may be issued if:

Item Condition Issues:

• Item shows signs of use or wear
• Packaging is damaged or missing
• Missing components or accessories
• Tags or labels removed
• Not in resalable condition

Return Window Issues:

• Return initiated after 30-day window
• Item received significantly late
• Seasonal items returned out of season

Other Issues:

• Product was on sale/clearance (restocking fee may apply)
• Missing documentation or manuals
• Item needs refurbishment to resell

8.2 Partial Refund Amounts

Note: These are guidelines. Actual refund amount determined case-by-case.

8.3 Restocking Fees

Standard returns: No restocking fee

Restocking fee may apply for:

• Large or bulky items (furniture, large crates)
• Special order items
• Returns after 30-day window
• Opened items (non-food)

Restocking fee: Typically 15-20% of purchase price

You will be notified of any restocking fees before return is finalized. You may choose to have the item returned to you instead.

8.4 Notification and Approval

Before issuing a partial refund:

• We’ll email you with explanation
• Detail the issues found
• State the proposed refund amount
• We give you 3 business days to respond

Your options:

1. Accept partial refund
2. Have item returned to you (you pay return shipping)
3. Donate item (we’ll donate to local animal shelter)

No response: If we don’t hear from you within 3 business days, we’ll process the partial refund.

9. Exchanges

9.1 Exchange Policy

We do not offer direct exchanges.

Why: To ensure you receive your desired item quickly, we recommend:

1. Return your original item for a refund
2. Place a new order for the item you want

This ensures:

• Faster delivery of your new item
• No wait for return processing
• You can use any current promotions
• No risk of desired item being out of stock

9.2 Size/Color Exchanges

For wrong size or color:

Option 1: Standard Return

• Return original item
• Receive refund
• Place new order

Option 2: Expedited Replacement (Case-by-Case)

• Contact us immediately at contact@petzvibes.com
• Subject: “Exchange Request – Order #[Number]”
• We may be able to ship replacement before receiving return
• Original item still must be returned
• Refund held until return received

Option 3: Store Credit

• Accept store credit for faster processing
• Use credit for new purchase immediately
• Get 10% bonus credit

9.3 Defective Item Replacement

For defective items, see Section 10 for replacement procedures.

10. Defective or Damaged Products

10.1 What Qualifies as Defective

Manufacturing defects:

• Product doesn’t function as described
• Parts broken or missing (from factory)
• Product malfunctions during normal use
• Workmanship issues (stitching, assembly, materials)

Not considered defective:

• Normal wear and tear
• Damage from misuse or pet damage
• Pet simply doesn’t like the product
• Product doesn’t fit your pet (wrong size ordered)
• Expected product characteristics (e.g., material texture)

10.2 Reporting Defective Items

Contact us immediately if you receive a defective product:

Within 48 hours of delivery is best, but we’ll work with you within the 15-day return window.

Email: contact@petzvibes.com
Subject: “Defective Product – Order #[Your Order Number]”

Include:

• Order number
• Product name and SKU
• Detailed description of the defect
• Photos or video of the defect
• Photos of packaging (if damage suspected during shipping)

10.3 Defective Product Resolution

We will:

1. Review your claim within 1 business day
2. Provide prepaid return label (no cost to you)
3. Offer choice of:
   • Full refund (including original shipping)
   • Replacement product (free shipping)
   • Store credit with 10% bonus

For replacement:

• We’ll ship immediately upon claim approval
• Expedited shipping at no charge
• Original item must still be returned
• Use prepaid label we provide

10.4 Damaged in Transit

If product arrives damaged:

Report within 48 hours for fastest resolution.

Email: contact@petzvibes.com
Subject: “Damaged Delivery – Order #[Your Order Number]”

Include:

• Photos of damaged packaging
• Photos of damaged product
• All packaging materials kept for inspection

We will:

• File claim with shipping carrier
• Provide immediate replacement or refund
• No need to return damaged item in most cases
• Arrange carrier pickup if needed

10.5 Manufacturer Warranties

Some products come with manufacturer warranties:

• Warranty information included with product
• Contact manufacturer directly for warranty claims
• Keep proof of purchase for warranty service
• We can provide assistance with warranty claims

Extended warranties:

• Some products may have extended warranties available
• Warranty terms provided at time of purchase
• Register products for warranty protection

11. Wrong or Missing Items

11.1 Received Wrong Item

If you received the wrong product:

Contact us immediately:

• Email: contact@petzvibes.com
• Subject: “Wrong Item – Order #[Your Order Number]”

Include:

• Order number
• Item you ordered
• Item you received
• Photo of received item with label visible

We will:

• Send correct item immediately (no charge)
• Provide prepaid label for wrong item return
• Expedite shipping on correct item
• No delay in receiving what you ordered

11.2 Missing Items

If items are missing from your order:

Check first:

• Multiple packages (check tracking for all packages)
• Confirmation email for what was actually ordered
• Left with neighbor or delivery location

If still missing:

• Email: contact@petzvibes.com
• Subject: “Missing Items – Order #[Your Order Number]”
• List missing items
• Include photo of received package contents

We will:

• Verify order details
• Check packing records
• Ship missing items immediately
• Provide tracking information
• Investigate packing procedures

11.3 Extra Items Received

If you received items you didn’t order:

Contact us:

• Email: contact@petzvibes.com
• We may ask you to return items
• We’ll provide prepaid label
• Or we may let you keep them as a courtesy

Do not use or open extra items until we confirm what to do.

11.4 Resolution Timeline

Wrong or missing item claims:

• Respond to your claim: Within 24 hours
• Ship correct/missing items: Within 1-2 business days
• Expedited shipping provided at no charge
• Prepaid return labels sent immediately

Your satisfaction is our priority!

12. International Returns

12.1 International Return Policy

International returns follow the same basic policy with additional considerations:

Return window: 15 days from delivery
Condition requirements: Same as domestic returns
Non-returnable items: Same exclusions apply

12.2 International Return Shipping

Important:

• Customer responsible for return shipping costs
• Use trackable international shipping service
• Shipping costs typically higher than domestic
• We recommend insurance

Customs and Duties:

• You paid customs/duties on original shipment
• We cannot refund customs fees or import taxes
• Return shipment may incur additional customs fees
• Mark package as “Returned Merchandise”

12.3 International Return Process

Step 1: Email contact@petzvibes.com with return request
Step 2: We provide return address and RMA number
Step 3: Ship to provided address using international carrier
Step 4: Email tracking number
Step 5: We process refund after receiving return

Timeline: Allow 4-8 weeks total due to international shipping times.

12.4 International Refunds

Refunded in original currency:

• Refund issued in USD
• Your bank converts to local currency
• Exchange rates may vary from purchase date
• Currency conversion fees may apply (by your bank)

We refund:

• Product cost
• Original shipping (if defective)

We do not refund:

• Return shipping costs
• Customs duties or import taxes
• Currency conversion fees
• Bank processing fees

12.5 Country-Specific Regulations

Some countries have consumer protection laws that may provide additional rights:

European Union:

• 14-day “cooling off” period may apply
• Right to cancel under Distance Selling Regulations
• Additional rights under EU consumer protection

Australia:

• Australian Consumer Law provides guarantees
• Additional rights may apply

Other Countries:

• Local consumer protection laws may apply
• Contact us for specific country information

Our policy meets or exceeds most international requirements.

13. Late or Missing Refunds

13.1 Refund Not Received

If you haven’t received your refund within the expected timeline:

First, check:

1. Email confirmation: Did you receive refund processed email?
2. Bank/PayPal account: Check carefully, refunds may appear differently than original charge
3. Timeline: Count from refund processing date, not return ship date
4. Correct account: Verify refund was sent to correct payment method

13.2 Contact Your Bank

If refund was processed but you haven’t received it:

Contact your bank or credit card company:

• Processing times vary by institution
• Some banks take 5-10 business days after we issue refund
• Request they search for pending transactions
• Provide them with transaction reference number (we’ll give you this)

Contact PayPal:

• Log into your PayPal account
• Check transaction history
• Contact PayPal support if needed

13.3 Contact Us

If you’ve checked everything and still no refund:

Email: contact@petzvibes.com
Subject: “Missing Refund – Order #[Your Order Number]”

Include:

• Order number
• Date return was delivered to us
• Date of refund processing email
• Payment method used
• Confirmation you’ve checked with bank/PayPal

We will:

• Verify refund was processed on our end
• Provide transaction reference number
• Check for any processing errors
• Reissue refund if necessary
• Work with you until resolved

13.4 Refund Errors

If refund amount is incorrect:

Contact us immediately:

• Email: contact@petzvibes.com
• Explain the discrepancy
• Include expected vs. received amount
• Reference order number

We will:

• Review your return and refund details
• Verify calculations
• Issue additional refund if necessary
• Provide detailed explanation

Common reasons for discrepancies:

• Partial refund due to condition (see Section 8)
• Shipping charges not included (standard policy)
• Restocking fee applied
• Promotional discount recalculation

14. Warranty Information

14.1 PetzVibes Quality Guarantee

15-Day Quality Guarantee:

• All products guaranteed defect-free for 15 days
• Manufacturing defects covered
• Normal wear and tear not covered
• Pet damage not covered

How to claim:

• Follow defective product procedures (Section 10)
• No additional warranty registration needed
• Proof of purchase required

14.2 Manufacturer Warranties

Many products include manufacturer warranties:

Coverage varies by product:

• Typically 90 days to 1 year
• Some products have lifetime warranties
• Warranty information included with product
• Register product with manufacturer

Manufacturer warranty claims:

• Contact manufacturer directly
• Provide proof of purchase
• Follow manufacturer’s warranty procedures
• We can assist with contact information

We can help:

• Provide purchase documentation
• Assist with manufacturer contact
• Facilitate warranty claims when possible

14.3 Extended Protection Plans

Currently not offered: We do not currently offer extended protection plans or extended warranties beyond standard manufacturer warranties.

Manufacturer extended warranties:

• Some manufacturers offer extended warranty purchases
• Information provided with qualifying products
• Purchase directly from manufacturer

14.4 Warranty Exclusions

Not covered by warranty:

• Damage from misuse or abuse
• Pet damage (chewing, scratching, etc.)
• Normal wear and tear
• Accidents or environmental damage
• Unauthorized modifications or repairs
• Use contrary to instructions
• Products past warranty period

15. Special Circumstances

15.1 Gifts and Gift Returns

Returning a gift:

If you received an item as a gift:

• Same return policy applies
• Gift receipt required (if available)
• Without gift receipt, we can verify purchase by order details

Refund options for gifts:

• Store credit issued (no gift receipt)
• Refund to original purchaser’s payment method (with gift receipt)
• Store credit with 10% bonus

Gift givers:

• Inform gift recipient of return policy
• Consider providing gift receipt
• We can email gift receipt on request

15.2 Bulk or Wholesale Orders

Special return arrangements for bulk orders:

Contact us before purchasing:

• Email: contact@petzvibes.com
• Subject: “Bulk Order Inquiry”
• Discuss custom return terms

Typically:

• Modified return windows may apply
• Restocking fees may apply
• Special terms negotiated per order
• Contract may be required for very large orders

15.3 Subscription Boxes or Recurring Orders

Currently not applicable: We do not currently offer subscription services.

If introduced in future:

• Return policy will be clearly stated
• Likely modified terms for subscription items
• Cancel anytime provisions
• Satisfaction guarantees

15.4 Pre-Orders

Items ordered before release:

Return policy:

• Standard return policy applies
• 30-day window starts from delivery date
• All standard conditions apply

Cancellation before shipping:

• Pre-orders may be cancelled anytime before shipping
• Full refund provided
• Email: contact@petzvibes.com with “Cancel Pre-Order”

15.5 Seasonal and Holiday Items

Seasonal items (Halloween costumes, holiday items):

Standard return policy with considerations:

• Same 30-day window
• Extended holiday return windows announced
• After-season returns may receive partial refund
• Final sale items not returnable

Holiday orders:

• Extended return windows during holidays
• November-December purchases may be returnable through January 15
• Announced on website during holiday season

15.6 Discontinued Products

If product is discontinued after your purchase:

Return policy unchanged:

• Same return terms apply
• Full refund provided if eligible
• May not be able to replace if defective
• Alternative product options offered

16. Contact Information

16.1 Return Questions and Support

For all return-related questions:

Email: contact@petzvibes.com

Subject lines for faster processing:

• “Return Request – Order #[Number]”
• “Defective Product – Order #[Number]”
• “Wrong Item – Order #[Number]”
• “Missing Refund – Order #[Number]”
• “Return Status – RMA #[Number]”

Response time: 1-2 business days (often faster)

16.2 General Contact Information

PetzVibes
Website: www.petzvibes.com
Email: contact@petzvibes.com
Business Address: [Your Business Address]

Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed

Peak Response Times:

• Business days: 3-5 business days
• Weekends: Response on next business day
• Holidays: Response on next business day

16.3 Return Shipping Address

IMPORTANT: Do not use the address on your package.

Return address will be provided in your RMA email. This ensures your return reaches the correct facility.

Never ship without RMA authorization – returns without RMA may be delayed or not processed.

16.4 Track Your Return Status

To check your return status:

• Email contact@petzvibes.com
• Subject: “Return Status Check – RMA #[Your RMA Number]”
• Include your order number and RMA number

We’ll provide:

• Current status of your return
• Expected timeline
• Any issues or delays
• Next steps

Important Reminders

✓ Return Checklist

Before shipping your return, confirm:

• [ ] Contacted us and received RMA number
• [ ] Within 30-day return window
• [ ] Item unused and in original condition
• [ ] All original packaging, tags, and accessories included
• [ ] Return form completed and included
• [ ] RMA number written on outside of box
• [ ] Using trackable shipping method
• [ ] Saved tracking number and shipping receipt
• [ ] Emailed tracking number to contact@petzvibes.com

✓ Quick Tips for Smooth Returns

1. Inspect items immediately upon delivery
2. Keep original packaging for potential returns
3. Contact us quickly if there are any issues
4. Take photos before shipping returns
5. Use tracking for all returns
6. Check email regularly for updates
7. Be patient – refunds take time to process

✓ Common Mistakes to Avoid

• ❌ Shipping without RMA number
• ❌ Missing the 30-day deadline
• ❌ Returning non-returnable items (opened food)
• ❌ Not using trackable shipping
• ❌ Shipping to wrong address
• ❌ Missing components or accessories
• ❌ Removing tags from clothing/accessories

Final Notes

Our Commitment

At PetzVibes, we’re committed to your complete satisfaction. While we hope every purchase is perfect, we understand that sometimes returns are necessary. Our return policy is designed to be fair, transparent, and accommodating while maintaining the health and safety standards essential for pet products.

We’re here to help:

• Have questions? Email us
• Need clarification? We’re happy to explain
• Uncertain about eligibility? Ask us first
• Experiencing issues? We’ll work to resolve them

Pet Safety First

Our return restrictions on opened food, treats, and certain hygiene products exist to protect all pets. We take this responsibility seriously and appreciate your understanding.

Thank You

Thank you for choosing PetzVibes for your pet’s needs. We value your business and are committed to earning your trust with every order.

Questions about returns? Contact us at contact@petzvibes.com – we’re here to help!

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