Shipping Policy

Effective Date: Dec 2024
Last Updated: Nov 2025

Overview

PetzVibes is committed to delivering your pet products safely and efficiently. This Shipping Policy outlines our shipping procedures, costs, delivery timelines, and important information for domestic and international orders.

Contact: For shipping questions, email contact@petzvibes.com

Shipping Destinations

We Ship To:

United States (all 50 states)
European Union (all EU member countries)
Australia
Select Asian Countries

Restrictions:

We do not ship to PO boxes for certain large items
Some products have shipping restrictions based on local regulations
Remote or rural areas may have extended delivery times
We reserve the right to refuse shipments to certain locations

Processing Time

Standard Processing:

3-5 business days for most orders
Processing begins after payment confirmation
Orders placed on weekends/holidays process next business day

Extended Processing:

5-7 business days for custom or made-to-order items
5-10 business days during peak seasons (holidays)
You’ll be notified if extended processing is required

Order Cut-Off:

Orders placed before 2:00 PM EST ship same business day (subject to availability)
Orders after 2:00 PM EST ship next business day

Shipping Methods & Costs

Domestic Shipping (United States)

The delivery time is between 10 to 20 days.
The shipping cost depends on the order value, it starts from $6.99.

Free Shipping:

Promotional free shipping offers announced on website

International Shipping

The delivery time is between 10 to 25 days.
The shipping cost depends on the order value, it starts from $10.99.

Important Notes:

Shipping costs calculated at checkout based on order value and destination
International delivery times are estimates and subject to customs processing
Expedited international shipping available at checkout

Order Tracking

Tracking Information:

Tracking number emailed within 24-48 hours of shipment
Track via carrier website or order confirmation email link
Most orders trackable in real-time

No Tracking Received?

Wait 48 hours after order confirmation
Check spam/junk folder
Contact us at contact@petzvibes.com with order number

Delivery

Signature Requirements:

Standard shipping: No signature required
Orders over $200: Signature may be required

Delivery Locations:

Residential and commercial addresses accepted
Items left at door unless signature required
Carrier may leave package with neighbor or front desk

Address Accuracy:

You are responsible for providing accurate shipping addresses.

Verify address before completing order
We cannot change address after order ships
Incorrect addresses may result in returned packages and additional fees

International Shipping Details

Customs & Duties:

Important: International customers are responsible for:

All customs duties and import taxes
Customs processing fees
Any additional charges imposed by your country

We are not responsible for:

Customs delays
Seized or held packages
Refused deliveries due to customs fees

Customs Documentation:

We complete all required customs forms
Accurate product descriptions and values provided
Cannot mark packages as “gift” or undervalue items

Restricted Items:

Some products cannot ship internationally due to regulations
Restrictions vary by country
We’ll notify you if items cannot be shipped to your location

Shipping Issues

Lost or Stolen Packages:

Domestic Orders:

Contact us immediately if package shows delivered but not received
We’ll contact the carrier
Replacement or refund issued after carrier investigation (typically 10 to 15 days)

International Orders:

Contact us within 20 days if package not received
Longer investigation periods due to international shipping
We’ll work with carrier to resolve

Damaged Packages:

Inspect package upon delivery
Photograph any visible damage immediately
Contact us within 48 hours at contact@petzvibes.com
Include photos of damaged packaging and products
We’ll arrange replacement or refund

Delivery Delays:

We are not responsible for delays caused by:

Weather conditions or natural disasters
Carrier delays or service disruptions
Customs processing (international orders)
Incorrect addresses provided by customer
Public holidays
Acts of God or force majeure events

If your order is delayed:

Check tracking information first
Contact carrier directly for updates
Email us if delay exceeds estimated delivery by 5+ business days

Refused or Undeliverable Packages

Refusal at Delivery:

If you refuse delivery, return shipping fees will be deducted from refund
Original shipping charges are non-refundable
Restocking fees may apply (15-20%)

Undeliverable Packages:

Packages returned due to incorrect address are subject to fees
You’ll be charged for return shipping and reshipping costs
Original shipping charges are non-refundable
Provide correct address for reshipment

Multiple Items & Split Shipments

Same Order, Multiple Packages:

Large orders may ship in multiple packages
Each package has separate tracking number
All tracking numbers emailed to you
Items may arrive on different days

Backorders:

Out-of-stock items may be backordered
Available items ship immediately
Backorder items ship when restocked (no additional shipping charge)
You’ll be notified of backorder status

Special Shipping Notes

Large or Heavy Items:

Items over 50 lbs/23 kg may require freight shipping
Additional fees may apply
Longer delivery times possible
Special delivery arrangements may be necessary

Perishable Items:

Currently we do not ship perishable items
All pet food products are non-perishable (dry food, treats)

Hazardous Materials:

Products containing hazardous materials ship via ground only
Cannot be expedited or shipped internationally
May have shipping restrictions

Contact Information

Shipping Questions:

Email: contact@petzvibes.com
Subject Line: “Shipping Inquiry – Order #[Your Order Number]”

Response Time: 3-5 business days

Track Your Order:

Include your order number when contacting us about shipping status.

Policy Updates

This Shipping Policy may be updated to reflect changes in shipping carriers, costs, or procedures. Updates will be posted with a new “Last Updated” date.

PetzVibes – Where Your Pet’s Happiness Matters 🐾

www.petzvibes.com | contact@petzvibes.com