Terms & Conditions

Effective Date: Dec 2024
Last Updated: Nov 2025

Welcome to PetzVibes!

Thank you for visiting PetzVibes (“Website,” “Site”). These Terms and Conditions (“Terms,” “Terms of Service,” “Agreement”) govern your access to and use of www.petzvibes.com, including any content, functionality, products, and services offered on or through the Website.

Please read these Terms carefully before using our Website.

By accessing or using PetzVibes.com, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Website or purchase our products.

Table of Contents

  1. About PetzVibes
  2. Acceptance of Terms
  3. Changes to Terms
  4. Privacy Policy
  5. Eligibility and Account Registration
  6. Products and Services
  7. Pricing and Payment
  8. Orders and Order Acceptance
  9. Shipping and Delivery
  10. Returns and Refunds
  11. User Content and Reviews
  12. Intellectual Property Rights
  13. Prohibited Uses
  14. Third-Party Links and Services
  15. Disclaimer of Warranties
  16. Limitation of Liability
  17. Indemnification
  18. Dispute Resolution and Arbitration
  19. Governing Law
  20. Termination
  21. Severability
  22. Entire Agreement
  23. Contact Information

1. About PetzVibes

Company Name: PetzVibes
Website: www.petzvibes.com
Contact Email: contact@petzvibes.com

PetzVibes is an e-commerce platform specializing in pet-related products, accessories, toys, and supplies for pet owners who want the best for their beloved companions. We collaborate with pet care professionals including dog trainers and veterinary specialists to provide helpful advice and quality products.

2. Acceptance of Terms

2.1 Binding Agreement

By accessing, browsing, or using www.petzvibes.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our:

2.2 Agreement to Terms

Your use of our Website constitutes your acceptance of these Terms. If you do not agree to these Terms, you must immediately cease using our Website.

2.3 Additional Terms

Certain features, products, or services may be subject to additional terms and conditions, which will be presented to you at the time of use. Those additional terms are incorporated into these Terms by reference.

3. Changes to Terms

3.1 Right to Modify

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes may be made to:

  • Reflect changes in our business practices
  • Comply with legal or regulatory requirements
  • Improve clarity or user experience
  • Address new features or services

3.2 Notice of Changes

When we make material changes to these Terms:

  • We will update the “Last Updated” date at the top of this page
  • We may notify you via email if you have an account
  • We may display a prominent notice on our Website
  • Continued use after changes constitutes acceptance

3.3 Your Responsibility

It is your responsibility to review these Terms periodically. Your continued use of the Website after any modifications indicates your acceptance of the updated Terms.

4. Privacy Policy

4.1 Data Collection and Use

Your privacy is important to us. Our Privacy Policy explains:

  • What personal information we collect
  • How we use your information
  • How we protect your information
  • Your rights regarding your data

4.2 Incorporation by Reference

Our Privacy Policy is incorporated into these Terms by reference and forms part of this Agreement.

4.3 Consent to Data Processing

By using our Website, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy.

5. Eligibility and Account Registration

5.1 Age Requirements

To use PetzVibes.com website, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts
  • Not be prohibited from using our services under applicable law

Minors: If you are under 18, you may only use our Website with the involvement, supervision, and approval of a parent or legal guardian who agrees to be bound by these Terms.

5.2 Account Creation

While browsing is available to all visitors, creating an account provides additional benefits:

  • Faster checkout process
  • Order history tracking
  • Saved addresses and payment methods
  • Exclusive offers and promotions
  • Product recommendations

5.3 Account Information

When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Not share your account credentials with others
  • Notify us immediately of any unauthorized access

5.4 Account Responsibility

You are responsible for:

  • All activities that occur under your account
  • Maintaining the confidentiality of your account
  • Any purchases made using your account
  • Ensuring your account information is accurate

5.5 Account Termination

We reserve the right to suspend or terminate your account at any time if:

  • You violate these Terms
  • You provide false or misleading information
  • Your account is used for fraudulent activities
  • We are required to do so by law
  • We discontinue the service

6. Products and Services

6.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However:

  • We do not warrant that product descriptions are accurate, complete, or error-free
  • Product images are for illustrative purposes and may differ slightly from actual products
  • Colors may vary due to monitor settings
  • Product specifications are subject to change by manufacturers

6.2 Product Availability

  • Products are subject to availability
  • We reserve the right to discontinue any product at any time
  • We cannot guarantee that products will be in stock
  • Out-of-stock items may be backordered or substituted with your approval

6.3 Product Categories

PetzVibes offers a wide range of pet products including but not limited to:

  • Pet food and treats
  • Toys and entertainment
  • Grooming supplies
  • Pet apparel and accessories
  • Health and wellness products
  • Training aids and equipment
  • Pet furniture and bedding
  • Travel accessories

6.4 Pet Safety

Important:

  • Always supervise your pet when using new products
  • Read all product instructions and warnings
  • Ensure products are appropriate for your pet’s size, age, and breed
  • Discontinue use if any adverse reactions occur
  • Consult your veterinarian if you have concerns

6.5 Pet Care Advice and Information

We collaborate with dog trainers and veterinary specialists to provide educational content. However:

  • Content is for informational purposes only
  • It does not constitute professional veterinary or training advice
  • Always consult qualified professionals for specific pet health or behavioral concerns
  • We are not responsible for decisions made based on our content

7. Pricing and Payment

7.1 Pricing

  • All prices are displayed in United States Dollars (USD) unless otherwise stated
  • Prices are subject to change without notice
  • We reserve the right to modify prices at any time
  • The price charged will be the price displayed at the time of order placement
  • Pricing errors may be corrected, and orders may be cancelled if necessary

7.2 Taxes and Fees

  • Prices do not include applicable taxes unless stated
  • Sales tax will be calculated and added at checkout based on your location
  • You are responsible for any customs duties, import taxes, or fees for international orders
  • Shipping fees are additional and calculated at checkout

7.3 Payment Methods

We accept the following payment methods:

  • PayPal
  • [Additional payment methods as added]

7.4 Payment Processing

  • All payments are processed securely through PayPal
  • We do not store your complete payment card information
  • Payment must be received before order processing begins
  • We reserve the right to refuse or cancel any order if payment is declined

7.5 Payment Security

  • We use industry-standard encryption (SSL/TLS) to protect payment information
  • PayPal complies with PCI-DSS requirements
  • Never share your payment information via email or insecure channels
  • Report suspected fraud immediately to contact@petzvibes.com

7.6 Currency Conversion

If you pay in a currency other than USD:

  • Your bank or payment provider may charge conversion fees
  • Exchange rates are determined by your financial institution
  • We are not responsible for currency conversion charges

7.7 Promotional Codes and Discounts

  • Promotional codes must be entered at checkout
  • One promotional code per order unless otherwise stated
  • Codes cannot be combined with other offers unless specified
  • Codes have expiration dates and usage limits
  • We reserve the right to cancel or modify promotions at any time
  • Promotional codes cannot be redeemed for cash

8. Orders and Order Acceptance

8.1 Placing an Order

By placing an order, you:

  • Make an offer to purchase products at the listed price
  • Agree to pay all charges including taxes and shipping
  • Confirm that all information provided is accurate
  • Agree to these Terms and Conditions

8.2 Order Confirmation

  • You will receive an order confirmation email after placing your order
  • Confirmation email does not constitute order acceptance
  • We reserve the right to accept or reject any order

8.3 Order Acceptance

We may accept or reject your order for any reason, including:

  • Product availability
  • Errors in product or pricing information
  • Payment issues or fraud concerns
  • Violation of these Terms
  • Restrictions on quantities purchased
  • Geographic or legal restrictions

8.4 Order Cancellation by PetzVibes

We reserve the right to cancel any order:

  • Before shipment for any reason
  • If we cannot verify payment information
  • If we suspect fraudulent activity
  • If products are unavailable
  • If there are pricing or product description errors

If we cancel your order: We will notify you via email and issue a full refund if payment was processed.

8.5 Order Cancellation by Customer

You may cancel your order:

After shipment: Cancellation is subject to our return policy.

8.6 Order Modifications

  • Order modifications may be possible before shipment
  • Contact us immediately at contact@petzvibes.com
  • We cannot guarantee modifications will be accommodated
  • No modifications possible after shipment

8.7 Order Limits

We reserve the right to:

  • Limit quantities per customer or per order
  • Refuse orders from certain customers or regions
  • Restrict orders to reasonable amounts for personal use
  • Prevent bulk or commercial purchases without authorization

9. Shipping and Delivery

9.1 Shipping Areas

We currently ship to:

  • United States
  • European Union countries
  • Australia
  • Select Asian countries

Shipping restrictions may apply to certain products or locations.

9.2 Shipping Methods and Costs

  • Shipping costs are calculated at checkout
  • Costs vary based on destination, weight, and shipping method
  • Multiple shipping options may be available
  • Free shipping promotions may be offered from time to time

9.3 Processing Time

  • Orders are typically processed within 1-3 business days
  • Processing times may vary during holidays or high-volume periods
  • Custom or made-to-order items may require additional time
  • You will be notified if extended processing is required

9.4 Delivery Time

Estimated delivery times:

  • Domestic (US): 3-7 business days
  • International: 7-21 business days (subject to customs)

Note: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather or natural disasters
  • Incorrect shipping addresses
  • Undeliverable addresses

9.5 Tracking Information

  • Tracking numbers will be provided via email when available
  • Track your order through the carrier’s website
  • Contact us if tracking information is not received within 48 hours of shipment

9.6 Shipping Address

You are responsible for:

  • Providing accurate shipping addresses
  • Ensuring someone is available to receive delivery
  • Contacting the carrier for redelivery if necessary

Refused or undeliverable shipments: You may be charged restocking fees and return shipping costs.

9.7 International Shipping

Important for international customers:

  • You are responsible for all customs duties, taxes, and fees
  • Customs processing may delay delivery
  • Some products may be restricted in certain countries
  • We are not responsible for items held or seized by customs
  • All prices are in USD; currency conversion charges may apply

9.8 Lost or Damaged Shipments

If your order is lost or damaged during shipping:

  • Contact us at contact@petzvibes.com within 48 hours of expected delivery
  • Provide your order number and description of the issue
  • Photographic evidence may be required for damaged items
  • We will work with the carrier to resolve the issue

For complete shipping details, see our Shipping Policy.

10. Returns and Refunds

10.1 Return Policy Overview

We want you and your pet to be completely satisfied. If you’re not happy with your purchase:

  • Return window: 30 days from delivery date
  • Condition: Products must be unused, in original packaging
  • Proof of purchase: Receipt or order confirmation required
  • Return shipping: Customer responsibility unless product is defective

10.2 Eligible Returns

You may return:

  • Unopened, unused products in original packaging
  • Defective or damaged products
  • Incorrect items received
  • Products that don’t match description

10.3 Non-Returnable Items

The following cannot be returned for hygiene and safety reasons:

  • Opened pet food or treats
  • Used grooming products
  • Items marked as “Final Sale” or “Non-Returnable”
  • Personalized or custom-made products
  • Perishable goods
  • Digital products or downloads
  • Gift cards

10.4 Return Process

To initiate a return:

  1. Contact us at contact@petzvibes.com within 30 days
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions
  4. Package items securely with all original materials
  5. Ship to the address provided
  6. Provide tracking information

10.5 Refund Process

Once we receive your return:

  • We will inspect the items within 3-5 business days
  • Approved refunds will be processed within 5-10 business days
  • Refunds are issued to the original payment method
  • You will receive email confirmation when refund is processed
  • Allow 5-10 business days for refund to appear in your account

10.6 Partial Refunds

Partial refunds may be issued for:

  • Items returned outside the return window
  • Items not in original condition or damaged by customer
  • Items missing parts or accessories
  • Items returned without original packaging

10.7 Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us immediately at contact@petzvibes.com
  • Provide photos of the damage or defect
  • We will provide a prepaid return label
  • Replacement or full refund will be issued upon receipt

10.8 Incorrect Items

If you receive the wrong item:

  • Contact us at contact@petzvibes.com immediately
  • We will provide a prepaid return label
  • Correct item will be shipped at no additional cost

10.9 Exchanges

  • We do not offer direct exchanges
  • To exchange an item, return it for a refund and place a new order
  • This ensures you receive your desired item quickly

For complete return and refund details, see our Return and Refund Policy.

11. User Content and Reviews

11.1 User-Generated Content

You may be able to submit content on our Website, including:

  • Product reviews and ratings
  • Comments and feedback
  • Photos and videos of your pets using our products
  • Testimonials and experiences

11.2 License Grant

By submitting content to PetzVibes, you grant us:

  • A worldwide, non-exclusive, royalty-free license
  • The right to use, reproduce, modify, adapt, publish, and distribute your content
  • The right to use your content for marketing and promotional purposes
  • The right to sublicense these rights to third parties

This license continues even if you stop using our Website.

11.3 Content Ownership

You retain ownership of any content you submit. However:

  • You are responsible for ensuring you have rights to submit the content
  • You grant us the license described above
  • You cannot revoke this license for content already submitted

11.4 Content Standards

All user content must:

  • Be accurate and truthful
  • Not violate any laws or regulations
  • Not infringe on intellectual property rights
  • Not contain offensive, harmful, or inappropriate material
  • Not contain personal information about others without consent
  • Not contain spam, advertising, or promotional content

11.5 Prohibited Content

You may not submit content that:

  • Is defamatory, obscene, or discriminatory
  • Harasses, threatens, or harms others
  • Promotes illegal activities
  • Contains viruses or malicious code
  • Violates privacy rights
  • Is false or misleading
  • Infringes on copyrights, trademarks, or other IP rights

11.6 Review Guidelines

When submitting product reviews:

  • Base reviews on your actual experience with the product
  • Be honest and fair in your assessment
  • Provide helpful information for other customers
  • Do not include personal information
  • Do not include links to other websites
  • Focus on the product, not unrelated issues

11.7 Moderation Rights

We reserve the right to:

  • Review, edit, or remove any user content
  • Refuse to publish submitted content
  • Remove content that violates these Terms
  • Moderate reviews and comments
  • Ban users who repeatedly violate standards

11.8 No Obligation to Monitor

  • We are not obligated to monitor user content
  • We do not pre-screen all content
  • User content does not reflect our views
  • We are not responsible for user content

11.9 Content Disclaimer

User reviews and content represent individual opinions and experiences:

  • Results may vary for different pets and situations
  • We do not endorse or verify user claims
  • User content is not professional advice
  • Consult professionals for specific concerns

11.10 Reporting Inappropriate Content

To report content that violates these Terms:

  • Email contact@petzvibes.com
  • Include the specific URL or location of the content
  • Explain why you believe it violates our Terms
  • We will investigate and take appropriate action

12. Intellectual Property Rights

12.1 PetzVibes Intellectual Property

All content on www.petzvibes.com is owned by or licensed to PetzVibes, including:

  • Website design, layout, and functionality
  • PetzVibes name, logo, and branding
  • Product descriptions and images
  • Blog posts and articles
  • Graphics, photos, and videos
  • Code, software, and databases
  • All other text, content, and materials

12.2 Trademarks

“PetzVibes” and our logo are trademarks of PetzVibes. Other trademarks, service marks, logos, and trade names displayed on our Website are the property of their respective owners.

12.3 Copyright Protection

All content is protected by:

  • U.S. and international copyright laws
  • Trademark laws
  • Other intellectual property laws and treaties

12.4 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and use our Website for personal, non-commercial purposes
  • View and download content for personal use only
  • Print single copies of content for personal use

12.5 Restrictions

You may NOT:

  • Modify, copy, distribute, or reproduce Website content
  • Use content for commercial purposes
  • Remove copyright or proprietary notices
  • Transfer content to another person or “mirror” content
  • Reverse engineer or decompile any Website software
  • Create derivative works from our content
  • Frame or embed our Website without permission
  • Use automated systems (bots, scrapers) to access our Website

12.6 Third-Party Content

Some content may be provided by third parties:

  • We respect the intellectual property rights of others
  • Third-party content is the property of its respective owners
  • Use of third-party content may be subject to additional terms

12.7 Copyright Infringement

If you believe content on our Website infringes your copyright:

  • See our DMCA Policy
  • Submit a notice to our designated copyright agent
  • Include all required information as specified in the DMCA

12.8 Enforcement

We actively protect our intellectual property rights:

  • Unauthorized use may result in legal action
  • Violators may be liable for damages
  • We reserve all rights not expressly granted

13. Prohibited Uses

13.1 General Prohibitions

You agree NOT to use our Website for any unlawful or prohibited purpose, including:

Illegal Activities:

  • Violating any local, state, national, or international law
  • Engaging in fraudulent activities
  • Money laundering or financing illegal activities
  • Purchasing products for illegal purposes

Harmful Activities:

  • Uploading viruses, malware, or malicious code
  • Attempting to gain unauthorized access to our systems
  • Interfering with Website functionality or security
  • Disrupting servers or networks connected to the Website

Abusive Behavior:

  • Harassing, threatening, or intimidating others
  • Impersonating any person or entity
  • Collecting user information without consent
  • Stalking or harassing other users

Commercial Misuse:

  • Using automated systems to access the Website (bots, scrapers, crawlers)
  • Reselling products without authorization
  • Commercial data mining or harvesting
  • Unauthorized bulk purchasing
  • Price manipulation or arbitrage

Content Violations:

  • Posting false, misleading, or deceptive content
  • Submitting spam or unsolicited advertising
  • Infringing on intellectual property rights
  • Posting obscene, offensive, or inappropriate content

13.2 Account Misuse

You may not:

  • Create multiple accounts to circumvent restrictions
  • Share account credentials
  • Use another person’s account without permission
  • Create accounts using false information
  • Transfer your account to another person

13.3 System Abuse

You may not:

  • Attempt to probe, scan, or test system vulnerabilities
  • Breach security or authentication measures
  • Reverse engineer any Website software or components
  • Interfere with proper functioning of the Website
  • Bypass any measures we implement to prevent prohibited access

13.4 Data Scraping

You may not:

  • Use automated tools to collect Website data
  • Scrape product information, prices, or reviews
  • Create databases using our content
  • Monitor Website availability or performance without permission

13.5 Consequences of Prohibited Use

Violation of these prohibitions may result in:

  • Immediate termination of your account
  • Cancellation of pending orders
  • Legal action and liability for damages
  • Reporting to law enforcement authorities
  • Injunctive relief to prevent further violations

14. Third-Party Links and Services

14.1 Third-Party Websites

Our Website may contain links to third-party websites, including:

  • Affiliate partners
  • Social media platforms
  • Payment processors
  • Shipping carriers
  • Product manufacturers
  • Pet care resources

14.2 No Endorsement

  • Links to third-party sites do not constitute endorsement
  • We are not responsible for third-party content or practices
  • We do not control third-party websites
  • Visiting third-party sites is at your own risk

14.3 Third-Party Terms

  • Third-party websites have their own terms and conditions
  • Third-party privacy policies apply to their sites
  • Review terms before using third-party services
  • We are not party to third-party agreements

14.4 Affiliate Relationships

We participate in affiliate marketing programs:

  • We may earn commissions on qualifying purchases through affiliate links
  • This does not affect the price you pay
  • Affiliate relationships do not influence product recommendations
  • We only recommend products we believe will benefit our customers

14.5 Social Media

We maintain presence on social media platforms:

  • Social media platforms have their own terms of use
  • Content shared on social media is subject to platform policies
  • We are not responsible for social media platform actions
  • Interactions on social media may be publicly visible

14.6 Third-Party Services

We use third-party services for:

  • Payment processing (PayPal)
  • Shipping and logistics
  • Email marketing (when provider is selected)
  • Analytics and advertising
  • Customer service tools

These services have their own terms and privacy policies.

15. Disclaimer of Warranties

15.1 “AS IS” and “AS AVAILABLE” Basis

IMPORTANT: Our Website and all products and services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied.

15.2 No Warranties

To the fullest extent permitted by law, PetzVibes disclaims all warranties, including but not limited to:

Implied Warranties:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Title
  • Quality or accuracy

Website Warranties:

  • Uninterrupted or error-free operation
  • Freedom from viruses or harmful components
  • Accuracy or completeness of content
  • Correction of defects
  • Compatibility with your device or software

15.3 Product Warranties

Manufacturer Warranties:

  • Some products may be covered by manufacturer warranties
  • Manufacturer warranties are separate from these Terms
  • We are not responsible for manufacturer warranty claims
  • Contact manufacturers directly for warranty service

No PetzVibes Product Warranty:

  • We do not warrant product performance
  • We do not guarantee specific results
  • Product suitability for your pet is not warranted
  • Pet safety outcomes are not guaranteed

15.4 Content Accuracy

We do not warrant that:

  • Product descriptions are accurate or complete
  • Prices are current or error-free
  • Inventory information is accurate
  • User reviews are accurate or reliable
  • Blog content is suitable for your specific situation

15.5 Pet Care Information

Important Disclaimer:

  • Pet care advice is for informational purposes only
  • Content is not professional veterinary or training advice
  • We do not warrant accuracy of pet care information
  • Results may vary by pet, breed, age, and condition
  • Always consult qualified professionals

15.6 Third-Party Services

We do not warrant:

  • Third-party service reliability
  • Shipping carrier performance
  • Payment processor security
  • Affiliate product quality

15.7 Geographic Limitations

Some jurisdictions do not allow exclusion of implied warranties. In such jurisdictions, the above exclusions may not apply to you, and you may have additional rights.

16. Limitation of Liability

16.1 Exclusion of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, PetzVibes, its officers, directors, employees, agents, and affiliates SHALL NOT BE LIABLE FOR:

Direct Damages:

  • Loss of profits or revenue
  • Loss of data or information
  • Cost of substitute products or services
  • Loss of business opportunities

Indirect, Incidental, or Consequential Damages:

  • Any indirect damages arising from use of our Website
  • Incidental damages related to products or services
  • Consequential damages resulting from any cause
  • Special or punitive damages of any kind

16.2 Specific Limitations

We are not liable for damages arising from:

  • Use or inability to use our Website
  • Purchase or use of products
  • Unauthorized access to your account or data
  • Errors or omissions in content
  • Product defects or failures
  • Shipping delays or lost packages
  • Third-party actions or services
  • Viruses or malicious code
  • Pet injury or illness related to products
  • Decisions made based on Website content

16.3 Maximum Liability Cap

If we are found liable for any reason, our total liability to you is limited to the greater of:

  • The amount you paid for the specific product or service at issue, OR
  • $100 USD

This limitation applies regardless of the legal theory (contract, tort, strict liability, etc.).

16.4 Pet-Related Disclaimer

Critical Notice:

  • We are not liable for pet injuries, illnesses, or death
  • Product use is at your own risk
  • Supervise your pet when using products
  • Consult veterinarians for health concerns
  • Follow all product instructions and warnings

16.5 Essential Purpose

These limitations are fundamental elements of the agreement between you and PetzVibes. We would not provide the Website or products without these limitations.

16.6 Geographic Limitations

Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

16.7 Time Limitation

Any claim against PetzVibes must be brought within one (1) year of the cause of action arising, or the claim is permanently barred.

17. Indemnification

17.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless PetzVibes, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:

Your Conduct:

  • Your use or misuse of our Website
  • Your violation of these Terms
  • Your violation of any law or regulation
  • Your violation of any third-party rights

Your Content:

  • Content you submit or post
  • User reviews or comments you provide
  • Photos or videos you upload
  • Any false or misleading information you provide

Your Purchases:

  • Use of products you purchase
  • Claims related to products you receive
  • Disputes with other users or third parties
  • Product liability claims involving products you purchased

Intellectual Property:

  • Your infringement of copyrights, trademarks, or other IP rights
  • Claims that your content infringes third-party rights

17.2 Defense and Settlement

  • We reserve the right to assume exclusive defense and control of any matter subject to indemnification
  • You will cooperate fully in the defense of any claim
  • You will not settle any claim without our prior written consent
  • We may settle claims at our sole discretion

17.3 Notification

  • You must promptly notify us of any claims
  • Failure to notify may affect your indemnification obligation
  • We will inform you of any claims we are aware of

18. Dispute Resolution and Arbitration

18.1 Informal Resolution

Before filing a claim, you agree to:

  • Contact us at contact@petzvibes.com
  • Provide a detailed description of the dispute
  • Allow 30 days for us to resolve the matter
  • Attempt good faith negotiations

18.2 Binding Arbitration

PLEASE READ THIS CAREFULLY: It affects your legal rights.

If informal resolution fails, you agree that any dispute, claim, or controversy arising from these Terms or your use of our Website shall be resolved through binding arbitration rather than in court, except as otherwise provided below.

Arbitration Rules:

  • Arbitration shall be conducted by the American Arbitration Association (AAA)
  • AAA’s Consumer Arbitration Rules shall apply
  • The arbitration shall be conducted by a single arbitrator
  • The arbitration shall take place in [Your County/State]

18.3 Arbitration Costs

  • Each party shall bear their own attorneys’ fees and costs
  • AAA fees shall be split equally unless applicable law requires otherwise
  • For small claims (under $3,000), PetzVibes will pay arbitration fees

18.4 Exceptions to Arbitration

The following disputes are NOT subject to arbitration:

  • Small claims court actions (if requirements are met)
  • Claims for injunctive or equitable relief
  • Intellectual property disputes
  • Claims that can be brought in small claims court

18.5 Class Action Waiver

YOU AND PETZVIBES AGREE THAT DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY.

  • No class actions, class arbitrations, or representative actions
  • No consolidation with other arbitrations
  • You cannot act as a class representative or member
  • The arbitrator may not consolidate claims

This class action waiver is a material part of this arbitration agreement. If this waiver is found unenforceable, the entire arbitration agreement is void.

18.6 Opt-Out Right

You have the right to opt-out of this arbitration agreement:

  • Send written notice within 30 days of first accepting these Terms
  • Email to: contact@petzvibes.com with subject “Arbitration Opt-Out”
  • Include your name, address, and clear statement of opt-out intent
  • If you opt out, you may pursue claims in court

18.7 Governing Law for Arbitration

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

19. Governing Law

19.1 Applicable Law

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the United States and the State of [Your State], without regard to conflict of law principles.

19.2 Jurisdiction and Venue

Subject to the arbitration provision above, you agree that:

  • Exclusive jurisdiction for any disputes lies with state or federal courts in [Your County and State]
  • You consent to personal jurisdiction in these courts
  • You waive any objections to venue in these courts

19.3 International Users

If you access our Website from outside the United States:

  • You do so at your own risk
  • You are responsible for compliance with local laws
  • These Terms are governed by U.S. law regardless of your location
  • International data transfer provisions apply

20. Termination

20.1 Termination by You

You may terminate your account at any time by:

  • Contacting us at contact@petzvibes.com
  • Requesting account deletion
  • Simply ceasing to use our Website

20.2 Termination by PetzVibes

We may terminate or suspend your access immediately, without notice, for:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Abuse of our services
  • Non-payment of fees
  • Any reason at our sole discretion

20.3 Effect of Termination

Upon termination:

  • Your right to use the Website immediately ceases
  • We may delete your account and content
  • Outstanding orders may be cancelled or fulfilled at our discretion
  • Provisions that should survive termination will remain in effect

20.4 Survival

The following provisions survive termination:

  • Intellectual Property Rights
  • User Content License
  • Disclaimers and Limitations of Liability
  • Indemnification
  • Dispute Resolution
  • Governing Law
  • Any provisions that by their nature should survive

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

  • That provision shall be modified to reflect the parties’ intention
  • If modification is not possible, the provision shall be severed
  • All other provisions shall remain in full force and effect
  • The invalidity of one provision does not affect the validity of others

22. Entire Agreement

22.1 Complete Agreement

These Terms, together with our Privacy Policy, Cookie Policy, DMCA Policy, and any other policies referenced herein, constitute the entire agreement between you and PetzVibes regarding use of our Website.

22.2 Supersedes Prior Agreements

These Terms supersede all prior or contemporaneous communications, agreements, and understandings (both written and oral) regarding their subject matter.

22.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless in writing and signed by an authorized PetzVibes representative.

22.4 Assignment

  • You may not assign or transfer these Terms or your rights hereunder
  • We may assign these Terms to any affiliate or successor
  • Any attempted assignment by you is void

22.5 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

23. Contact Information

23.1 General Inquiries

For questions about these Terms and Conditions, please contact us:

PetzVibes
Email: contact@petzvibes.com
Website: www.petzvibes.com

23.2 Specific Contact Points

Customer Service: contact@petzvibes.com
Order Issues: contact@petzvibes.com (Subject: “Order Issue”)
Returns/Refunds: contact@petzvibes.com (Subject: “Return Request”)
DMCA Notices: contact@petzvibes.com (Subject: “DMCA Notice”)
GDPR Requests: contact@petzvibes.com (Subject: “GDPR Request”)
General Legal: contact@petzvibes.com (Subject: “Legal Inquiry”)

23.3 Response Time

We strive to respond to all inquiries within 1-2 business days. During peak periods, response times may be longer.

Additional Important Information

Language

These Terms are written in English. Any translations are provided for convenience only. In case of discrepancies, the English version prevails.

Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Labor disputes
  • Internet or telecommunications failures
  • Supplier or carrier failures
  • Pandemics or public health emergencies

Notices

All notices to you will be sent to the email address you provided. You are responsible for keeping your email address current. Notices are deemed received:

  • When sent to your email address on file
  • When posted on our Website
  • As otherwise specified in these Terms

Relationship

Nothing in these Terms creates:

  • A partnership, joint venture, or agency relationship
  • An employment relationship
  • A franchise relationship
  • Any relationship other than independent contracting parties

Electronic Communications

You consent to receive communications from us electronically:

  • Email notifications
  • Website announcements
  • Account messages
  • Marketing communications (with your consent)

Electronic communications satisfy legal requirements for written communications.

Acknowledgment and Acceptance

Final Acknowledgment

BY USING WWW.PETZVIBES.COM, YOU ACKNOWLEDGE THAT:

✓ You have read these Terms and Conditions in full
✓ You understand these Terms and agree to be bound by them
✓ You understand the arbitration and class action waiver provisions
✓ You understand the limitations of liability and warranties
✓ You agree to the governing law and jurisdiction
✓ You are legally capable of entering into binding contracts
✓ You are at least 18 years of age
✓ Your use of the Website constitutes acceptance of these Terms

If you do not agree to these Terms, you must immediately cease using our Website.

Thank You!

Thank you for choosing PetzVibes! We’re committed to providing quality products and excellent service for you and your beloved pets.

Questions? Contact us anytime at contact@petzvibes.com

PetzVibes – Where Your Pet’s Happiness Matters 🐾

www.petzvibes.com

Effective Date: Dec 2024
Last Updated: Nov 2025

© 2024 PetzVibes. All rights reserved.